Refund policy

This Return and Refund Policy (“this Policy”) describes the terms and conditions under which Naky Health LLC may accept the return of certain goods you purchased directly from us, and/or refund you for certain goods or services you purchased directly from us. Under this Policy, ”näky”, “we”, “us”, and “our” mean, collectively, Naky Health LLC and its affiliates. This Policy supplements our Terms of Service.



YOUR PRESCRIPTION MEDICATIONS

• Returns. All medications prescribed to you cannot be returned to us. If you no longer require use of any unused medications, or we have authorized a credit as described below, follow these instructions from the FDA. 
• Refunds. You acknowledge and agree that, due to the nature of the products and services purchasable through the Services, any applicable fees and other charges are not refundable in whole or in part. You are fully liable for all charges to your account, including any unauthorized charges.  
• Damaged, Lost, or Stolen Medications. 

If there is an issue with shipping or the condition of the items at delivery, or you did not receive your shipment, please contact us within 48 hours at support@benaky.com and provide the following information: 


• Order Number 
• Tracking Number 
• Photo Evidence of the Damage (if applicable)  
• Copy of a Police Report (if requested by us)

We will assess these issues on a case-by-case basis.

ORDER CANCELLATION

Once an initial order has been submitted to the physicians for medical review, it cannot be canceled. This is because your information is immediately routed for evaluation by a licensed provider to determine medical eligibility for treatment. Once medical review begins, the order is in process and cannot be withdrawn, even if the medication has not yet been dispensed. However, patients may manage or cancel any future refills, renewals, or subscriptions through their online account or by contacting our support team.